How long does water damage restoration take?

Water damage restoration typically takes 3-7 days for the drying phase, followed by 1-2 weeks for reconstruction. Category 3 sewage damage takes longer due to required demolition. In DFW's humid climate, drying times can extend by 1-2 days.

How much does water damage restoration cost in Dallas?

Water damage restoration in Dallas-Fort Worth typically costs $1,300-$5,500 for average residential incidents. Minor leaks may cost $400-$1,500. Severe flooding can reach $20,000-$100,000+. Most homeowners pay only their deductible with direct insurance billing.

How quickly does mold grow after water damage?

Mold can begin colonizing within 24-48 hours of water exposure in warm, humid environments like North Texas. Visible mold growth typically appears within 3-7 days. DFW's summer humidity of 60-75% RH accelerates this significantly.

What is the difference between Category 1, 2, and 3 water damage?

Per IICRC S500: Category 1 (clean water) comes from sanitary sources like broken supply lines. Category 2 (gray water) contains significant contamination from washing machine discharge or toilet overflow. Category 3 (black water) is grossly contaminated from sewage backups or storm flooding and poses serious health risks.

Does homeowner's insurance cover water damage restoration?

Standard HO-3 policies cover sudden and accidental water damage from burst pipes, appliance failures, and roof leaks. Flood damage from rising groundwater requires separate NFIP coverage. Mr. Restore handles direct billing with State Farm, Allstate, Farmers, USAA, Nationwide, Liberty Mutual, and all major carriers.

Can I do water damage restoration myself?

DIY is acceptable only for small Category 1 events on non-porous surfaces under 10 square feet. Any larger incident, or any involving contaminated water, drywall, insulation, or flooring, requires professional restoration. Consumer equipment cannot achieve IICRC drying standards, and improper cleanup may void insurance claims.

What equipment do water damage restoration professionals use?

IICRC-certified professionals use truck-mounted water extractors, high-velocity axial air movers, commercial LGR dehumidifiers, thermal imaging cameras to detect hidden moisture, penetrating and non-penetrating moisture meters, and negative air pressure machines for mold containment.

How do I know if I need emergency water damage service vs. regular cleanup?

Call for emergency service if water is actively flowing, more than one room is affected, water is from toilet or sewage, water is from outside, the ceiling is dripping or sagging, you see or smell mold, or electrical outlets are wet. The wait-and-see approach has never saved anyone money in over 50 years of restoration experience.

How long until my house is back to normal after water damage?

For minor leaks, expect 3-5 days of drying and about 1 week to return to normal. Major flooding requires 5-7 days of drying and 2-3 weeks with reconstruction. Catastrophic water damage takes 7-10 days of drying and 4-8 weeks total. The faster restoration begins, the shorter the timeline — getting equipment in place within hours can cut the total timeline in half.

How quickly should I call for emergency water damage restoration?

Immediately. Water damage spreads rapidly, and mold can begin growing within 24-48 hours. Every minute counts when it comes to minimizing damage and restoration costs. Mr. Restore's 24/7 emergency hotline at (877) 631-7576 ensures you can reach a live restoration professional any time, day or night. The faster we respond, the more we can save and the lower your total restoration costs will be.

Will my insurance cover emergency water damage restoration?

Most homeowner and commercial insurance policies cover water damage restoration, depending on the cause. Sudden and accidental water damage from burst pipes, appliance failures, and storm damage is typically covered. Gradual damage from long-term leaks may not be covered. Mr. Restore works directly with all major insurance carriers and offers direct billing services. The team documents everything thoroughly and assists with the claims process to ensure the smoothest experience possible.

How long does the water damage restoration process take?

The timeline varies based on the extent of damage, but most residential water damage restoration takes 3-5 days for the drying phase. If reconstruction is needed (replacing drywall, flooring, etc.), add an additional 1-2 weeks depending on the scope of work. Commercial projects may take longer depending on property size and business operations. Mr. Restore provides a detailed timeline during the initial assessment and keeps you updated throughout the process.

Can I stay in my home during water damage restoration?

It depends on the severity and location of the damage. For minor water damage confined to one area (like a single bathroom), you can usually remain in your home with minimal disruption. However, extensive damage, sewage contamination, or situations where major systems are affected may require temporary relocation for safety. Mr. Restore's team will assess the situation honestly and provide clear recommendations for your family's safety and comfort.

What equipment do you use for water damage restoration?

Mr. Restore uses professional-grade restoration equipment including industrial dehumidifiers, high-powered air movers, infrared moisture detection cameras, precision moisture meters, submersible pumps, truck-mounted extraction units, and advanced drying systems. All IICRC-certified technicians are trained on the latest restoration technology to ensure thorough, documented drying and complete restoration of the property.

What's the difference between water damage categories?

Water damage is classified into three categories based on contamination level. Category 1 (Clean Water) comes from sanitary sources like supply lines, faucets, or rainwater and poses minimal health risks. Category 2 (Gray Water) contains some contaminants from sources like washing machines, dishwashers, or toilet bowls with urine. Category 3 (Black Water) is highly contaminated from sewage, flooding, or standing water and poses serious health risks. Each category requires different safety protocols and restoration approaches.

Is water damage covered by my insurance policy?

Water damage insurance claims depend on several criteria including what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies outline scenarios that will NOT be covered without specific riders like flood insurance or sump pump failure insurance. Contacting a restoration contractor and your insurance adjuster at the same time is recommended because the restoration contractor will help prevent further damage and can document the event so your carrier has ample information to determine coverage.

How long will it take to dry out my property?

Drying time depends on the types of materials affected by water. Drywall, carpet, and hardwood floors take longer to dry than other materials. Mr. Restore uses moisture meters throughout the process in many different locations to gauge moisture levels and continues to adjust fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of 'three days to dry' may only produce a surface dry but can still leave behind moisture levels that create an ideal environment for mold to grow.

Should I start mopping up the water myself?

Standing water around anything with a power cord or outlet or sagging ceilings makes the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up. Mr. Restore will be able to back up your insurance claim scope with the necessary technical documentation.

What happens to all of my wet belongings?

If the water damage involves Category 1 water (clean and free of microbes), many personal belongings can be salvaged. Category 2 water poses health risks and potential for microbial growth. A Mr. Restore water damage restoration technician will help sort through contents to determine what can be safely dried, what can be restored by a textile/contents technician, and what cannot be saved. Off-site facilities specialize in restoring water-damaged contents. All contents leaving the property are documented for records and insurance reimbursement.

How do I know for sure what caused the water damage to my property?

Identifying the source of the water damage is one of the first steps in both the insurance claim process and before beginning to dry out and repair damaged areas. If you replace a sagging wet ceiling caused by a roof leak but don't fix the roof, the next rainstorm will start the cycle over again. Mr. Restore pinpoints the exact cause of water damage and makes sure the source is repaired, ensuring the restoration job is done right the first time.

How can I prevent water damage?

A good portion of water damage can be prevented by proper household maintenance. Routine plumbing maintenance, sump pump and appliance maintenance are effective ways to avoid preventable damages. If you live in a cold climate, preparing your home for winter can also help avoid damage. It's also a good idea to regularly check the exterior of your home, particularly your roof, for damage to ensure water isn't unexpectedly leaking into your home.

What types of water damage emergencies does Mr. Restore handle?

Mr. Restore handles all types of water damage emergencies including burst pipes and plumbing failures, storm damage and natural flooding, sewage backups and black water contamination, appliance malfunctions (water heaters, washing machines, dishwashers, HVAC systems), roof leaks and wind damage, HVAC and plumbing system issues, and toilet overflows and plumbing backups. IICRC-certified technicians are available 24/7/365 throughout Dallas-Fort Worth, Amarillo, and Oklahoma City.

What should I do immediately when a pipe bursts?

If a pipe bursts: 1) Shut off your main water valve immediately, 2) Turn off electricity near the water, 3) Call Mr. Restore 24/7 at 877-631-7576, 4) Move valuables away from water, 5) Open cabinet doors to prevent further freezing. Do NOT attempt repairs yourself - professional help prevents thousands in additional damage.

At what temperature do pipes freeze in Oklahoma and Texas?

Pipes can begin freezing when temperatures drop to 20°F and below, especially in Oklahoma and Texas where homes aren't always built for extreme cold. Exposed pipes, crawl spaces, attics, and exterior walls are most vulnerable. When forecasts predict temperatures below 25°F for 6+ hours, take preventive action immediately.

How quickly can frozen pipes cause damage?

A single burst pipe can release 400+ gallons per hour, causing catastrophic damage within minutes. Frozen pipes can burst suddenly when ice expands or during thawing. Water damage spreads rapidly through walls, floors, and ceilings. The first 60 minutes are critical - Mr. Restore responds in under 60 minutes across Oklahoma and Texas to minimize damage and costs.

Does insurance cover frozen pipe damage?

Most homeowners insurance policies cover sudden and accidental water damage from burst pipes, including frozen pipe damage. However, coverage may be denied if the home was vacant or if you failed to maintain reasonable heat. Mr. Restore works directly with insurance companies and helps document damage for claims. Call 877-631-7576 for emergency service and insurance assistance.

How can I prevent pipes from freezing in Texas and Oklahoma winters?

To prevent frozen pipes: insulate exposed pipes in crawl spaces and attics, disconnect outdoor hoses, keep cabinet doors open during freezes, maintain home temperature at 55°F minimum, let faucets drip when temps drop below 25°F, seal cracks around pipes, and know your main water shutoff location. For properties across Oklahoma and Texas, Mr. Restore offers winterization consultations.

Can I thaw frozen pipes myself safely?

You can attempt thawing with a hair dryer or heating pad on LOW heat, working from the faucet toward the frozen section. NEVER use open flames, blowtorches, or high heat - this can burst pipes or start fires. If you can't locate the freeze, if pipes are already burst, or if you're unsure, call professionals immediately at 877-631-7576. Improper thawing causes more damage than the freeze.

How much does contents restoration cost?

Contents restoration typically costs 40-60% less than full replacement value. Most contents restoration is covered by homeowners or commercial property insurance. We provide detailed estimates and work directly with your insurance company.

Can smoke-damaged furniture be restored?

Yes! Smoke-damaged furniture can often be fully restored using specialized cleaning methods based on the type of smoke damage, followed by ozone treatment to eliminate odors. Wood furniture, upholstered pieces, and antiques can typically be saved.

Can water-damaged electronics be saved?

Many water-damaged electronics can be restored if treated quickly before corrosion sets in. DO NOT turn on water-damaged electronics. Our ultrasonic cleaning process removes moisture and contaminants. Success rates are highest within 24-48 hours.

What is a contents pack-out?

A contents pack-out is professional removal of belongings from a damaged property for off-site restoration. We inventory, photograph, pack, and transport items to our climate-controlled facility, protecting them during structural repairs.

Can you restore water-damaged photos and documents?

Yes, we offer specialized document and photo restoration using freeze-drying, air-drying, and digital restoration techniques. Keep water-damaged photos wet until professional treatment. Many family photos and important documents can be saved.

Does insurance cover contents restoration?

Yes, most homeowners and commercial property insurance policies cover contents restoration. Insurance companies often prefer restoration over replacement because it costs less. We work directly with your insurance and bill them directly.

How long does contents restoration take?

Timeline varies by damage type. Light smoke cleaning may take days, extensive fire damage could take weeks. Water-damaged items need quick action (24-48 hours). We provide timeline estimates after assessment and prioritize items you need first.

Who is responsible for crime scene cleanup?

The property owner or family is typically responsible for crime scene cleanup after law enforcement releases the scene. Many homeowner's insurance policies cover professional crime scene cleanup costs.

Does homeowner's insurance cover biohazard cleanup?

Many homeowner's insurance policies do cover biohazard remediation, including crime scene cleanup, unattended death cleanup, and trauma scene cleanup. Coverage varies by policy.

How quickly can you respond to a biohazard situation?

We respond 24 hours a day, 7 days a week, 365 days a year. In most cases, our team can arrive within hours of your call throughout Dallas-Fort Worth, Oklahoma City, and Amarillo.

Will my neighbors know what happened?

We protect your privacy completely. Our technicians arrive in unmarked vehicles with no company logos or identifying information. Your situation is confidential.

How quickly can you respond to commercial storm damage?

We have commercial crews on standby 24/7/365 with average response time under 2 hours throughout Dallas-Fort Worth, Oklahoma City, and Amarillo. We dispatch immediately with equipment ready to begin work upon arrival.

Does commercial insurance cover business interruption?

Many commercial property policies include business interruption coverage that pays for lost income, continuing payroll, rent, loan payments, and other expenses during restoration. We help you maximize this coverage.

Can we stay open during restoration?

Often, yes. We specialize in phased restoration that allows partial operations to continue. We prioritize revenue-generating areas first, work after hours when possible, and can help set up temporary operations.

How do you handle multi-tenant commercial properties?

We coordinate with property managers, individual tenants, and their respective insurance carriers. We manage communication across all parties and understand lease obligations and responsibilities.

What about equipment and inventory damage?

We assess all business contents and document everything for insurance claims. Many items can be professionally restored rather than replaced. Your commercial policy likely covers contents replacement or restoration.

How do I pay for commercial restoration?

We work directly with your commercial insurance carrier and bill them directly. You typically pay only your deductible. We also help you request interim payments during restoration.

My house was just damaged by a storm. What do I do first?

First, make sure your family is safe. Then call 877-631-7576 right away. We can have a crew at your home within hours to prevent further damage—tarping your roof, stopping water intrusion, and securing your property. Don't wait—we'll help you with insurance after we've protected your home.

Does my homeowners insurance cover storm damage?

Most standard homeowners insurance policies cover storm damage including wind, hail, tornado, and fallen tree damage. Coverage typically includes structural repairs, roof replacement, water damage, personal property, and additional living expenses if displaced. We work directly with every major insurance company.

#1 DALLAS-FORT WORTH RESIDENTIAL WATER DAMAGE RESTORATION SERVICES

🚨 EMERGENCY RESPONSE - WE'RE ON OUR WAY! 🚨

📞 CALL NOW: (877) 631-7576

⚡ 60-Minute Response Guaranteed • 📅 Available 24/7/365 • 💰 Insurance Approved

Your House is Flooding.
Here's Exactly What to Do in the Next 60 Minutes.

Take a deep breath. You're not alone, and you've come to the right place. This emergency guide will walk you through the critical first steps to protect your Dallas home and family.

⏰ TIME IS CRITICAL: In Dallas's humid climate, mold can start growing within 24-48 hours of water damage. Hidden moisture in walls and subfloors causes structural damage that costs thousands more to fix later.

The First 60 Minutes: Your Emergency Action Plan

Follow these steps in order. Each minute you delay increases damage exponentially.

⚠️ STOP! Ensure Personal Safety FIRST

DANGER: Water + Electricity = DEADLY. Do NOT enter standing water if electrical outlets, appliances, or the breaker box are submerged or nearby.

✅ If You Can Safely Access Your Breaker Box:

Use a flashlight (not candle - gas leaks are possible)
Turn off the main breaker to your entire home
Wear rubber-soled boots and gloves if you have them

⛔ If You CANNOT Safely Turn Off Power:

Evacuate immediately - do not risk your life
Call your power company to shut off electricity from outside
Call Mr. Restore at (877) 631-7576 - we'll coordinate with utility companies
Wait in a safe location until professionals arrive

🚰 Stop the Water Source (If Possible)

Once you're safe, your next priority is stopping more water from entering. Every additional gallon increases damage, repair costs, and mold risk.

💧 For Burst Pipes:

Shut off the main water valve to your entire house
Usually located in basement, garage, or outside near meter
If you can access the specific pipe, close the individual shut-off valve
Can't find it? Call (877) 631-7576 NOW - we'll walk you through it

🔧 For Appliance Failures:

Turn off the appliance immediately (water heater, washing machine, dishwasher)
Close the supply valve behind/beneath the appliance (turn clockwise)
For water heaters: Also turn off gas valve or circuit breaker

🚽 For Toilet/Sewage Backup:

Turn the oval-shaped valve behind toilet clockwise until tight
Sewage backup: Do NOT touch - evacuate and call professionals
Stop using ALL water in the house to prevent backup from spreading

📞 Call Emergency Water Damage Professionals NOW

This is not a time to "wait and see" or "try to handle it yourself." Here's why professional emergency response is critical:

❌ Why DIY Water Cleanup Fails:

Hidden moisture: Water wicks up inside walls 2-3 feet where you can't see it
Household fans don't work: They only dry surfaces while moisture stays trapped inside
Mold starts in 24 hours: You won't see it for weeks, but it's already damaging structure
Insurance requirements: Most policies require professional documentation

📞 CALL MR. RESTORE NOW: (877) 631-7576

⚡ 60-Minute Arrival Guaranteed • 24/7/365 Emergency Response

📸 Document EVERYTHING for Insurance

Your insurance claim can be approved or denied based on documentation. Take these photos/videos NOW, before touching anything.

⚠️ CRITICAL: Do NOT throw anything away or start cleanup before documenting. Insurance adjusters need to see original damage conditions.

📱 What to Photograph/Video:

The water source - burst pipe, leaking appliance, roof damage
Standing water depth - wide shots showing how far water spread
ALL damaged belongings - furniture, carpet, electronics, personal items
Structural damage - wet ceilings, buckling floors, stained walls
Context photos - home exterior, address visible, utility meter

💚 Pro Tips:

Take 50+ photos - way more than you think you need
Video walkthrough while narrating what you're seeing is incredibly powerful
Backup photos immediately to cloud storage
Write down timeline of events - exact time discovered, what happened

🛡️ Remove What You Can SAFELY

After calling professionals and documenting, there are a few things you can do while waiting. Key word: SAFELY.

⚠️ If water is contaminated (sewage, outdoor flooding, toilet overflow), do NOT touch anything. Wait for our biohazard-trained team.

✅ Things You CAN Do (If Water is "Clean"):

Move furniture off wet carpet - place foil under legs to prevent staining
Lift valuables to dry areas - electronics, documents, photos, clothing
Remove small rugs - hang to dry outdoors if possible
Wipe down furniture surfaces - blot (don't rub) water off wood
Contain water spread - use towels at doorways to prevent spreading

⛔ Things You Should NOT Do:

Don't remove baseboards or trim - can void insurance claims
Don't cut out wet drywall - adjusters need to see original damage
Don't use household fans as primary drying - they're 1/10th the power needed
Don't try to extract carpet yourself - partial drying leads to permanent mold

📋 Notify Your Insurance Within 24 Hours

Most policies require notification within 24-72 hours or claims can be denied. Even if unsure about coverage, report it.

💡 Call to "report" the incident even before filing a formal claim. This starts the clock and protects your right to claim later.

📞 When You Call Insurance, Have This Ready:

Your policy number
Date and exact time you discovered the damage
What caused the water damage (be specific but factual)
Rooms/areas affected
Photos/videos you've documented

🤝 How Mr. Restore Works With Your Insurance:

Complete documentation: Thermal imaging, moisture readings, detailed scope reports
Direct insurance billing: You pay only your deductible; we handle all paperwork
We attend adjuster meetings: Point out hidden moisture and necessary scope
Emergency mitigation always covered: Insurance MUST pay for emergency water extraction

Why Every Minute Counts: The 24-48 Hour Mold Danger

In Dallas's humid climate (average 65% humidity), water damage becomes a mold problem faster than almost anywhere in the U.S.

0-24 Hours: The "Golden Window"

Water wicks into drywall, insulation, and wood framing
Mold spores activate when moisture hits 60%+
Hardwood floors begin to cup within 4-6 hours
Professional extraction within 8-12 hours = 90% chance of full recovery

24-48 Hours: Mold Growth Begins

Mold colonization starts inside walls, under carpet, in HVAC ducts
You won't see it yet, but it's growing exponentially
Drywall begins to deteriorate and swell
Cost increase: 25-40% more damage than if addressed in first 24 hours

48-72 Hours: Visible Mold & Structural Damage

Mold becomes visible (green/black spots, musty smell)
Drywall must be removed and replaced
Carpet/padding beyond salvage
Cost increase: 50-70% more damage than if addressed in first 24 hours

1 Week+: Catastrophic Loss

Toxic black mold can establish colonies
Entire rooms may require gut-to-studs reconstruction
Health effects: Respiratory problems, allergies, asthma
Total cost: Often 3-5x the original water damage - extensive reconstruction required

🚨 STOP THE DAMAGE NOW: (877) 631-7576

Available 24/7 • 60-Minute Arrival Guaranteed • Dallas-Fort Worth

Water Damage Emergency FAQs

Real questions from Dallas homeowners who've called us in a panic. Here are the honest answers.

My basement is flooding RIGHT NOW. What's the first thing I should do?

A: STOP. Don't go into standing water if electrical outlets are submerged - you could be electrocuted. Turn off power at the breaker if safely accessible. If you can't, evacuate and call (877) 631-7576. We'll coordinate with the power company and arrive in 60 minutes. Your life is worth more than your belongings.

Can I just use fans and let it air dry? Will that save money?

A: No - this is the #1 mistake Dallas homeowners make. Household fans only dry surfaces. Water wicks 2-3 feet UP inside walls where you can't see it. In 24-48 hours, mold starts growing inside those walls. By the time you smell it (3-4 weeks), you're facing massive remediation costs PLUS all the original water damage. Professional equipment prevents this catastrophic scenario.

It's 2 AM. Should I wait until morning to call or is this really 24/7?

A: Call RIGHT NOW - (877) 631-7576. Yes, a real person answers. Yes, we dispatch a crew immediately. Every hour you wait causes exponentially more damage. Waiting until morning can turn a manageable situation into a complete disaster. We work nights for exactly this reason - water damage doesn't wait for business hours.

How do I know if I need emergency service vs. regular cleanup?

A: Call for emergency service if: (1) Water is actively flowing, (2) More than 1 room affected, (3) Water from toilet/sewage, (4) Water from outside, (5) Ceiling dripping/sagging, (6) You see or smell mold, (7) Electrical outlets wet. If you're asking this question, you need emergency service. The "wait and see" approach has never saved anyone money in 54 years we've been doing this.

What happens during your emergency response?

A: Our emergency team arrives with industrial water extraction equipment, moisture detection tools, and commercial drying systems. We assess the full extent of damage (including hidden moisture), begin immediate water removal, and create a comprehensive restoration plan. If you have insurance, we work directly with your carrier and you typically pay only your deductible. We offer payment plans for those without insurance. Call (877) 631-7576 for a free phone assessment - we'll give you honest advice even if you don't hire us.

How long until my house is back to normal?

A: Minor leaks: 3-5 days drying, back to normal in 1 week. Major flooding: 5-7 days drying, 2-3 weeks with reconstruction. Catastrophic: 7-10 days drying, 4-8 weeks total. The faster we start, the shorter your timeline. That's why our 60-minute response matters - getting equipment in place within hours can cut your total timeline in HALF.

Your House is Flooded. What Happens Next is Up to You.

Every minute you're reading this, damage is spreading.

Make the call that saves your home.

📞 (877) 631-7576

24 Hours • 7 Days • 365 Days
Dallas • Fort Worth • Arlington • Plano • Irving • Garland
60-Minute Arrival Guaranteed

Emergency Water Damage Service Areas

Mr. Restore provides 60-minute emergency water damage response across Texas and Oklahoma. Contact us 24/7 for immediate assistance.

Dallas-Fort Worth Metro

Texas Panhandle

📍 Amarillo & Panhandle

Serving Canyon, Pampa, Borger, Dumas, and surrounding areas

Oklahoma City Metro

Not Sure If We Serve Your Area?

Call us now - if we can't help, we'll connect you with a trusted partner who can.

📞 (877) 631-7576 or 📧 Contact Us Online

Contact Mr. Restore Today!

When there’s been water, fire, tornado or flood damage to your home or commercial business it’s difficult to know who to call to help clean up and repair the property. The answer is easy! Mr. Restore is a Dallas-Fort Worth, Amarillo, Oklahoma City area restoration company that provides comprehensive restoration services, as well as environmental remediation. Contact Mr. Restore today, and we can be at your property in 60 minutes!

Serving Dallas-Fort Worth, Amarillo, and Oklahoma City Area Properties With More Than 50 Years of Experience in Restoration and Reconstruction

See What Our Customers Have to Say

miranda stephenson

19:11 27 Feb 25

From the breaking of frozen pipes to Mr Restore being at my home helping to dry out the million gallons of water only took about 2 hours. From that first call to now they have been nothing short of Amazing. Thank you Mr Restore.

Kara Edwards

22:43 30 Jan 25

My claim is still ongoing (over a year now) but not because my house isn't repaired from the flood that happened on 2 Jan 2024! Mr. Restore's mitigation and pack-out teams were quick, efficient, and empathetic. They even went above and beyond when I was needing to travel internationally and had accidentally left my passport on a nightstand that got packed up; they took the challenge on the DAY of my travel to find the box and Patrick Noble personally brought me my passport at the airport and I made my flight - unheard of. When it came time to start repairing things, Sean Beattie really took it to the next level - he handled everything and kept my stress level so low given the situation! Where typically I would have expected to have to expend more energy, Sean was responsive, proactive, and incredibly understanding and helpful with all my feedback or asks. I would recommend Mr. Restore over and over again (hopefully you don't need them, but in case you do!), not just for the quality of work and attention, but for the quality humans they employ and how much they really do seem to care.

Terry Harris

17:54 30 Jan 25

My wife and I really appreciated the professionalism and guidance throughout the process. Sean was in constant communication and provided useful information. We thank Sean and the team at Mr. Restore for their support.

Cassie Hux

01:05 30 Jan 25

Calling Mr. Restore was the right choice, Sean got the job done like it never even happened. Would recommend!

Allison Beattie

01:01 29 Jan 25

Very pleased with the service Mr. Restore provided. Sean was amazing to work with through the whole process. I would absolutely recommend!

Jesse Hannah

20:50 03 Jan 25

I had a damaged hose spigot in my front yard which leaked through the wall in a room in my house. Mr. Restore staff were very helpful professional. They responded quickly and helped dry my house in no time.

ADFWBOY

06:04 21 Dec 24

Mr restore has an amazing staff. That pays attention to detail and are extremely professional.

Char Harris

19:25 17 Oct 24

Our home was struck by lightning and there was a fire. We are extremely pleased with everyone at Mr. Restore. They know how to deal with our insurance company, working with the City to obtain our building permits. They are handling all the details! A Plus service!

ccfh Hunter

13:41 09 Aug 24

Mr. Restore Lewisville is great! I called, and they came out that same day. Very professional, have all the tools to determine where damage might be in Ceilings and walls, and came up with a plan of action to fix immediately. What a relief to have this great help when disaster strikes!

Mike5293

15:43 27 Jun 24

Mr. Restore saved my life! Well, not literally my life but they saved my home from being damaged. On the day After the horrible storms that we had here in Frisco, they were on site within an hour draining the water and keeping it out of my home. I can’t thank you enough guys! Mike.

Ali Neice

16:20 19 Jun 24

I can’t recommend Mr. Restore enough. Clint and his team are professional, knowledgeable, and really make you feel comfortable. Having that level of competence and customer service can really put your mind at ease. They definitely live up to their reputation and provide the quality service you are looking for!

Alex Glantzis

19:58 13 Jun 24

This latest TX storm was a first for me and i had massive water intrusion in my home. It was a blessing that they happened to be in my neighborhood and we acted fast together. They brought in equipment the same day to help me further protect my home from any prolonged issues. I highly recommend calling them and working with Patrick and his amazing team. Extremely knowledgeable group and friendly.

Michael Smith

17:10 13 Jun 24

Mr Restore was amazing. we had a water leak at our church and their team showed up quickly and handled everything with great care. thank you for taking such great care of us. highly recommended this company!!!

David McIntire

14:26 13 Jun 24

I had a leak in my roof after some recent heavy storms, and Mr. restore immediately came out and addressed the problem. I could not be more pleased, from the second the representative showed up within 30 minutes their crew was working on removing the soaked drywall and affected areas. They also neatly stacked the contents of our garage in the attic so we could still use the garage to protect our vehicles. And their follow-up has been phenomenal. They far exceeded my expectations. Highly recommended!

Advance AC

02:47 11 Jun 24

Mr. Restore did amazing job for our customer's problem .

Jae Cho

00:42 11 Jun 24

Excellent job and excellent workers. Very polite and helpful. Thanks for a great job for our customer

Scott Enlow

19:00 04 Jun 24

Called to get a quote for a small leak and the owner walked me through mitigating the situation on my own. Really appreciate the honesty and will refer when I can. Thanks!

Kyle LaPane

21:24 28 May 24

The professionalism and courtesy that this company is run with is unmatched. I would be happy to recommend Mr. Restore to anyone I know!

Melanie Sager

02:20 10 May 24

Mr. Restore is simply outstanding! Last summer, I had the pleasure of using their services to replace my fan motor, and I couldn't be happier with the results. From start to finish, the process was seamless and efficient. Clint and his team arrived promptly, assessed the issue quickly, and replaced the fan motor with expertise. Not only did they fix the problem swiftly, but they also provided top-notch customer service by offering us a loaner unit. I highly recommend Mr. Restore for any of your restoration needs!

Jordyn Stuart

17:57 09 May 24

I’m not sure what I would have done without the Mr. Restore team throughout this process & our massive loss. From the insurance interface to the multiple moves we had to get through, they are absolute professionals with the highest level of industry technology and standards. I hope that we never experience such a disaster again, but I would not hesitate to use them in the future and I recommend them unequivocally.

Dustin Holden

01:38 09 May 24

Mr Restore answered the call when my dad needed help. Would highly recommend them.

Mark Goacher

18:01 26 Apr 24

Mr Restore showed up promptly and did exactly what was needed to mitigate damage. Thanks Mr Restore!

Ryan Osterheldt

17:31 22 Mar 24

Mr. Restore did a fantastic job with our home. They were very thorough, and went the extra mile to ensure everything was done properly. Highly recommend giving them a call.

Doug Liner

19:37 28 Feb 24

Mr Restore got to my home in 30 minutes. Mitigated the damage across the course of the week communicating directly with my insurer and emailing me daily progress reports on our $73,000 loss. They made the experience of water damage throughout my home so much easier to work through. We had friends with a burst pipe weeks later and nearly similar conditions use a different company who left in under 3 days resulting in their adjuster calling in a second mitigation company to finish the job. Me Restore was respectful of my home, my time, my need for communication and so much more. Thanks!

Phil V

21:02 05 Jan 24

Great Company to work with. We were flooded at 10:00 pm on a Sunday night and they were there within an hour with all of the equipment and man power to begin the process of drying out our building.

Tyler Junell

17:44 27 Nov 23

Greg Morris

00:09 26 Oct 23

I am delighted to leave a glowing review for MR Restore. They have been exceptional in both mitigation and home restoration services.

What truly sets them apart is their unwavering commitment to customer satisfaction. The team at MR Restore (Jake, Preston, and Clint) is not only highly professional but also incredibly easy to work with. Their communication and responsiveness are top-notch, making the entire process stress-free.

Additionally, their expertise in dealing with insurance matters is remarkable. They simplify the often complex insurance process, ensuring that homeowners are well-protected and worry-free.

The quality of their work is outstanding, and they take great care to restore homes to their pre-damage condition, if not better.

In summary, if you're in need of mitigation and restoration services, MR Restore is the one to call. They make the process easy and deliver exceptional results. Highly recommended!

BossManIvan

01:01 25 May 23

The owner makes it a point to lash out against any truthful review of this garbage company. They will scam you at every chance they get and steal every cent possible when asked to do a job—one of the worst companies in the North Dallas metroplex.
They have left customers like me high and dry by taking our money and never finishing the job.

Amanda Stichter

15:40 24 May 23

Clint and his team provide expert-level services! He is highly respected in the restoration industry and I would recommend him any day!

Luke Wendt

15:38 24 May 23

Confident and respectful services!

Sandra Field

14:23 18 Apr 23

I called asking for prices, and Clint told me how I could easily fix the situation myself. Everything he said to do worked. In fact I only needed to do half of it!! He saved me tons of money and did not even make a dime. Btw, I checked what it would cost to rent the items from Home Depot and do the full shebang myself if I chose to do it the long way, and the rentals would've cost twice as much (me doing labor) as the prices he quoted if he and his team were to do it (including labor)!! His prices are actually way better than I could have gotten doing the labor myself. I will 100% hire these people next time I have any issues. Thank you so much Clint!!

Ashley Herndon

19:43 26 Feb 23

Tyler did a great job with showing up as soon as possible, clearly articulating the problem and how best to fix it and then keeping detailed updates through the entire process. He was easy to schedule with, very responsive and worked to make sure everything was handled smoothly. Would definitely choose to go with him again.

Randy Reid

23:12 31 Jul 22

On Thursday June 2, 2022 our church had standing water in our sanctuary along the a wall and in front of the stage due to heavy rains. I called Mr Restore in the morning and within minutes received a call from Patrick who indicated they would be out to assess within the hour. In 30-40 minutes Patrick and his crew were there and immediately started the water evacuation process and set up all the equipment to control the humidity and mitigate any mold and bacteria that could happen. They worked long and hard to get the sanctuary dry and ready for church services Sunday am. Everyone that worked on the job, including office personal with insurance and billing, was very courteous. respectful and professional. They followed up Monday to reset their equipment to continue the drying process. So happy I chose this firm at this location. Highly recommend them.

Kylene Seele

18:46 02 Apr 22

When my laundry room flooded on a Sunday afternoon, Mr. Restore answered the phone the first time I called, and they were at my house within 2-3 hours. They took thermal readings and moisture levels, and what impressed me the most is they told me what equipment to rent and where to place it in order for me to save money based on my circumstances. Hope and Russell were both great to work with. They came back out in 4 days, took additional readings, and told me I could return the rental equipment. Hopefully I never have another flood, but I would definitely use Mr. Restore in the future if necessary and will refer Mr. Restore to friends and neighbors. They were very informative, honest, and easy to work with.

Restore Peace of Mind

Our experienced team is ready to answer all your restoration questions.